18033 Warden Avenue,
Sharon, Ontario L0G 1V0

905-898-3917 | email us
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about the Pheasant Run Golf Course

Accessibility at Pheasant Run

PURPOSE:

To ensure support for and compliance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA)

DEFINITIONS:

Taken from the Guide to the Accessibility Standards for Customer Service, Ontario Regulation 429/0

Assistive Device – shall mean an auxiliary aid such as communication aid, cognition aid, personal mobility aid and medical aid (i.e. canes, crutches, wheelchairs, or hearing aids etc.) to access and benefit from the goods and services offered by Pheasant Run.

Barrier – means anything that prevents a person with a disability from fully participating in all aspects of society because of the disability

Disability – means any degree of physical disability including, but not limited to, diabetes, epilepsy, brain injury, paralysis, amputation, lack of coordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, physical reliance on a guide dog, other animal, wheelchair or other remedial appliance or device; mental impairment or developmental disability; learning disability or dysfunction in understanding or using symbols or spoken language; or mental disorder.

Support Person – means in relation to a person with a disability, another person who accompanies him or her in order to help with communication, mobility, personal care or medical needs or with access to goods or services.

Dignity – service is provided in a way that allows the person with a disability to maintain self respect and the respect of other people.

Equal Opportunity – service is provided to a person with a disability in such a way that they have an opportunity to access services equal to that given to others.

Integration – service is provided in a way that allows the person with a disability to benefit from the same services, in the same place and in the same or similar way as other customers, unless an alternate measure is necessary to enable a person with a disability to access goods or services.

POLICY

Accessible Customer Service: Pheasant Golf Inc. shall make reasonable efforts to ensure that its policies, procedures and practices as amended from time to time are consistent with the following principles:

  1. The goods or services must be provided in a manner that respects the dignity and independence of persons with disabilities.
  2. The provision of goods or services to persons with disabilities and others must be integrated unless an alternate measure is necessary, whether temporarily or on a permanent basis, to enable a person with a disability to obtain, use or benefit from the goods or services.
  3. Persons with a disability must be given an opportunity equal to that given to others to obtain, use and benefit from the goods or services.

Assistive Devices: Pheasant Golf Inc. permits a person with a disability to use and keep with them their own personal assistive devices to obtain, use or benefit from the goods or services offered by Pheasant Golf Inc.

Communication: Pheasant Golf Inc. workers, when communicating with a person with a disability, shall do so in a manner that takes into account the person’s disability.

Service Animals and Support Persons: Pheasant Golf Inc. shall allow a person with disability, who requires to be accompanied by a support person or guide dog into Pheasant Golf Inc.’s premises that are owned or operated public facilities. The person is permitted to keep the guide dog them unless the animal is otherwise excluded by law.

Training:  Pheasant Golf Inc. will provide training to workers, volunteers and others who deal with the public or other third parties on our behalf.

Individuals in the following positions will be trained: Managers, customer service workers and maintenance workers. This training will be provided to workers at orientation or within 2 weeks of first shift.

Training will include:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard Pheasant Golf Inc.’s plan related to the customer service standard.
  • How to interact and communicate with people with various types of disabilities.
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.
  • How to use the automated door and location of wheelchair accessible washroom.What to do if a person with a disability is having difficulty in Pheasant Golf Inc.’s goods and services
  • Workers will also be trained when changes are made to your accessible customer service plan

Feedback process: Customers who wish to provide feedback on the way Pheasant Golf Inc. provides goods and services to people with disabilities can email, call or speak to a manager in person.  All feedback, including complaints, will be directed to the President of Pheasant Golf Inc. Craig Evans.  Customers can expect to hear back in one weeks’ time.

Modifications to this or other policies:  Any policy of Pheasant Golf Inc. that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

RESPONSIBILITIES

Responsibilities of Management:

  • Educate workers and ensure compliance with all aspects of the policy.
  • Demonstrate behaviours that are consistent with the policy.
  • Provide support and guidance to worker members in fulfilling the policy.
  • Ensure all workers are trained according to the requirements of the legislation.
  • When aware of areas of non-compliance ensure appropriate action is taken.

Responsibilities of Workers:

  • Comply with all aspects of the policy.
  • Demonstrate behaviours that are consistent with the policy.
  • Participate fully in training as it relates to this policy.
  • When aware of areas of non-compliance ensure the manager is notified.